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Remote Desktop error 0x204 on a Windows VPS: what to do

Managed from: Client area. Updated 7 November 2026.

Error 0x204 means your PC can't reach the VPS's remote desktop: the VPS is stopped, Windows is still starting up, or port 3389 is blocked by the Windows firewall. The client area's VNC console lets you check without going through remote desktop.

In the client area

VPS Manageryour VPSOpen

Before you start

The VPS IP and the Administrator password, shown on the VPS page.

  1. VPS page: check that it's started; if not, Quick actions, Start.

  2. Wait 3 to 5 minutes after a start or Windows updates, then try again.

  3. Still 0x204: open the VNC console (Client areaMy Servicesyour VPSVNC Console) and log in with Administrator.

  4. In Windows, check that Remote Desktop is enabled and that the firewall allows port 3389.

  5. Still stuck: open a ticket with the VPS IP and the exact error message.

Common errors

  • Password rejected: reset it from the VPS's Settings tab.

Can't find it? Open a ticket from your client area. Terms and conditions: helloserv.fr/en/legal