Client area

Account and billing

Managed from: Client area. 8 answers, updated 3 October 2026.

Essentials 5

How does my service's renewal work?

A renewal invoice is created 7 days before the due date. Pay it before the expiration date so the service keeps running without interruption.

In the client area

BillingOpen

  1. Client areaBilling: the renewal invoice appears 7 days before the due date.

  2. Pay it with one of the available methods or with your account balance.

  3. Not paid by the due date, the service is suspended.

How do I turn auto renewal on or off?

On the service page, Auto renewal block: Stop and Reactivate buttons. Once stopped, the service stays active until its expiration date. A sufficient account balance pays the renewal automatically.

  1. Client area, service page, Subscription tab, Auto renewal block.

  2. Click Stop or Reactivate, then confirm.

  3. To pay in advance: Add funds (card, Paysafecard…), the balance will be used for the next renewal.

Where do I find my invoices?

Client area, Billing menu: all your invoices, paid or pending, downloadable.

In the client area

BillingOpen

  1. Client areaBilling.

  2. Open an invoice to pay or download it.

Can I get a refund?

Refund and withdrawal terms are set out in the terms and conditions of sale: check them at https://helloserv.fr/fr/legal. To make a request, open a ticket from the client area.

  1. Read the terms and conditions: https://helloserv.fr/fr/legal

  2. Open a ticket stating the service and invoice concerned.

Can I downgrade to a lower plan?

Downgrading to a lower plan isn't done from the client area: open a ticket. The change applies at the next renewal.

  1. Open a ticket from the client area stating the service and the plan you want.

  2. Check that your data will fit in the new plan's storage.

Guides 2

How do I stop a service's renewal?

Stop auto renewal on the service page: no more charges, and the service stays active until its expiration date. There's no immediate cancellation.

In the client area

My Servicesyour serviceSubscriptionOpen

Before you start

Be logged into the client area with the account that ordered the service.

  1. Open My Services, then the service in question (Manage service).

  2. Subscription tab, Auto renewal block: click Stop.

  3. Confirm: the page then shows "Will end on" followed by the end date.

Common errors

  • Stopping doesn't refund the current period: the service runs until the date shown.
  • Changed your mind? The Reactivate button turns auto renewal back on as long as the service is still active.
  • An already-issued renewal invoice isn't cancelled: if you don't pay it, the service simply stops on its expiration date.
How do I add funds to my account?

Client area, Add funds: choose the amount and the payment method (including Paysafecard). The balance pays your invoices and renewals.

In the client area

BillingAdd fundsOpen

  1. Client areaBillingAdd funds.

  2. Enter the amount and pay.

  3. The balance shows on your account and is used for upcoming invoices.

Troubleshooting 1

My payment failed, what do I do?

The invoice stays pending in the client area: you can pay it again, with another method if needed, as long as the service hasn't expired.

In the client area

Billingyour invoicePayOpen

  1. Client areaBilling, open the Pending or Overdue invoice.

  2. Pay button: Credit Card & PayPal, or Pay with your balance.

  3. Still declined: check with your bank (limit, 3-D Secure), or use Add funds.